Join Our Team!

The Tax Collector’s Office works to strengthen public trust and ensure that every dollar collected is put to its highest and best use.  

    • Competitive pay
    • Excellent benefits 
    • Florida Retirement System (FRS) member
    • 14 paid holidays
    • Opportunity for advancement
    • A rewarding career serving your community  

Learn more about the Tax Collector’s Office here  

Our mission is to provide services rooted in integrity, efficiency, and transparency- values that decide each decision we make.

Current Opportunities

Title: Business Systems Analyst

Reports To: Manager of Information Systems

Starting Salary: $64,000

Department: Information Systems  

Purpose and Scope: The System Business Analyst will provide a high level of technical support to the Tax Collector’s Office, maintaining, troubleshooting, and resolving issues as necessary.  

Essential Functions: 

  • Use of cognizant communications to translate customer requests into technical design documents 
  • Support both wired (Ethernet) and wireless communication 
  • Allow multiple users to share files, applications, and databases. 
  • Enable printer, scanner, and storage sharing across the network 
  • Assign IP address dynamically using DHCP 
  • Control user access via Active Directory (AD) or other directory services  
  • Monitor and manage connected devices to ensure compliance  
  • Maintain competency and enhance professional growth and development through networking, trade publications, continuing education, and conferences 
  • Make recommendations to management on new Network hardware, software, or related tools 
  • Pro-actively analyses, troubleshoots and resolves network issues 
  • Handle day-to-day network related tickets 
  • Document problems and resolution 
  • Work closely with Senior IT staff and ETS Management 

Qualifications and Experience: 

  • Two (2) year degree from accredited trade, technical or vocational school, college, university with major coursework in computer science or closely related filed  
  • Microsoft certification  

Title: Client Services Specialist 

Reports To: Service Center Manager/Assistant Manager

Starting Salary: $45,000

Department: Service Center Operations  

Purpose and Scope: Client Service Specialists provide direct service to in-person clients seeking assistance with transactional work.

Essential Functions: 

  • Processes a variety of transactions for in-person clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments.
  • Performs receptionist and cashiering functions, ensures accurate posting of payments, and accurate balancing of daily cash till.
  • Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports.
  • Performs driving tests and VIN checks.
  • Maintains current knowledge of TCO product lines and applicable laws and procedures.

Qualifications and Experience: 

  • At least 60 college level credit hours and previous experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external);
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
  • Demonstrates a sense of urgency and commitment to achieve goals;
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills;
  • Puts new concepts and information to use quickly;
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others;
  • Listens and is open to team members’ ideas;
  • Offers constructive feedback;
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
  • Ability to use a wide variety of reference materials and information;
  • Ability to perform mathematical functions including calculation of percentages;
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Work Conditions:

Equipment, Machinery, Tools, and Materials Utilization:

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying,  pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors:

Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.

 

This position requires occasional evening hours, and infrequent weekend hours.

Title: Accounting Specialist

Reports To: Senior Accountant

Starting Salary: $47,250

Department: Finance and Budget  

Purpose and Scope: Performs basic bookkeeping functions relevant to all lines of business, following established guidelines and accounting principles.

Essential Functions: 

  • Coordinates the processing of returned checks, receives/verifies all returned checks and dishonored items from the bank and third-party vendor, prepares letter to notify clients of returned checks, and responds to questions from clients regarding returned checks and dishonored items.
  • Reconciles and distributes business tax receipts, adult entertainment, tourist development taxes and hunting and fishing fees.
  • Prepares journal entries or invoices for allocations adjustments.
  • Reconciles and processes motor vehicle, vessel and driver’s license, business tax and tourist development tax refunds.

Qualifications and Experience: 

  • At least 60 hours of college level course work in bookkeeping or basic accounting; supplemented by two (2) years previous experience and/or training that includes basic accounting work, bookkeeping, account reconciliation, office administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external);
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
  • Demonstrates a sense of urgency and commitment to achieve goals;
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills;
  • Puts new concepts and information to use quickly;
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others;
  • Listens and is open to team members’ ideas;
  • Offers constructive feedback;
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
  • Ability to use a wide variety of reference materials and information;
  • Ability to perform mathematical functions including calculation of percentages;
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Work Conditions:

Equipment, Machinery, Tools, and Materials Utilization:

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying,  pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors:

Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.

 

This position requires occasional evening hours, and infrequent weekend hours.

Title: Process Analyst

Reports To: Director of Project Management

Starting Salary: $58,000

Department: Project Management

Purpose and Scope: This classification participates in, and leads, process improvement projects throughout the organization. 

Essential Functions: 

  • Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.
  • Conducts workflow process reviews and process mapping to identify improvement opportunities;
  • Assists with the design and implementation of new processes in partnership with process owners.
  • Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.
  • Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.
  • Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.
  • Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.
  • Serves as a subject matter expert on the TCO Tax System
  • May assist with escalated client concerns and/or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.
  • Other duties as assigned.

Qualifications and Experience: 

  • Bachelor’s degree in business administration, public administration, information technology or related field and three years of experience in process improvement, system design or related experience. Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Data Analysis:

  • Ability to gather, review and analyze data.
  • Ability to interpret data to support timely, reasoned decisions.
  • Must be proficient in creating Excel spreadsheets to capture and analyze data in order to make reasonable inferences in support of efficient operations.

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations.
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence.

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
  • Demonstrates a sense of urgency and commitment to achieve goals.

Learning:

  • Proactively continues growth by seeking opportunities to learn new things.
  • Uses a “lessons learned” approach in evaluating activities.
  • Puts new concepts and information to use quickly.

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members’ ideas.
  • Offers constructive feedback.
  • Provides assistance when asked.

Title: Accounting Supervisor

Reports To: Accounting Manager

Starting Salary: $71,500

Department: Finance and Budget

Purpose and Scope: Supervises the administrative and professional units responsible for directing and coordinating fiscal functions and, support services. Works independently, under limited supervision, reporting major activities through periodic meetings.

Essential Functions: 

  • Prepares journal entries.
  • Prepares monthly fixed assets account reconciliations and schedules.
  • Reconciles and distributes ad valorem taxes, non-ad valorem assessments and investment earnings to the taxing authorities.
  • Balances the tax roll and prepares the annual recapitulation report.
  • Reconciles and processes prior year corrections, individual certificate redemptions and related invoices.
  • Prepares written correspondence.

Qualifications and Experience: 

  • Bachelor’s degree in accounting, Business Administration, or closely related field; supplemented by two (2) years previous experience and/or training that includes professional accounting, financial reporting, financial analysis, auditing and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Business Insight

Applies knowledge of business and the marketplace to advance the organization’s goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.

Financial Acumen

Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others’, providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures Accountability
Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team’s decisions in most situations; conveys team spirit.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others’ input and perspectives, asks questions, and summarizes to confirm understanding.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others’ input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Data Analysis and Written/Digital Communication Skills:

  • The ability to Identify and utilize relevant technology and tools to analyze data, efficiently and effectively perform assigned tasks as well as support other competencies.
  • The ability to analyze data and make sound inferences about causes and potential solutions.

Relates well to others:

  • Communicates effectively, on the phone and in writing. Listens attentively and with empathy.
  • Works well in a team environment and collaborates effectively with others.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the departmental team, offering input on initiatives and plans.
  • Supports agency’s direction, and ensures compliance with agency policies, procedures, training protocols and statutes.
  • Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
  • Maintains a professional image

Title: Client Services Manager

Reports To: Director of Operations

Starting Salary: $81,500

Department: Operations

Purpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.

Essential Functions: 

  • Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience: 

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.

Critical Competencies for Success:

Leadership

  • Is mission/vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.

Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.

Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.

Business Acumen

  • Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.

Title: Communications Manager

Reports To: Director of Communications

Starting Salary: $81,500

Department: Communications & New Media Group

Purpose and Scope: The Communications Manager is a dynamic position which is responsible for assisting the Director of Communications with social media strategy, departmental initiatives, campaigns, communications, collateral production management and directed support for a wide variety of agency internal/external programs.

Essential Functions: 

  • Responsible for creating and executing full online social media strategies across all platforms
  • Manages social media using team editorial calendar. Develop content based on integrated communication plans and marketing campaigns. Report measurable outcomes based on social media analytics
  • Assists in creation of on-brand content which is consistent in terms of style, quality and tone of voice for all channels of content including online, social, email, mobile, video, print, digital and in-person.
  • Manages the department electronic file storage drive(s) which supports Communications communication initiatives, both short- and long-term, internal and external.
  • Updates, maintains and manages publications, production, outreach materials, communication initiative supplies, consumables and assets.
  • Partners with vendors to facilitate timely and accurate deliverables.
  • Participates in the development of the functional production calendar throughout the assigned areas of collateral, production, content and digital platform responsibilities.
  • Develops content for key agency publications and digital content which adheres to best practices in grammar, messaging, writing and style.
  • Understands and integrates content activities within traditional communications and CNMG publications.
  • Gathers data, produces and understands analytics.
  • Works with owners of content to revise.
  • Leverage data to support content themes/topics.
  • Performs other duties to execute office communications plan as assigned.

Qualifications and Experience: 

  • Bachelor’s Degree preferred, supplemented by two (2) years previous experience and/or training involving social media strategy and content development, project management, content writing for all vehicles of communication and public relations/marketing communications. Prefer experience in office administrative support and personal computer operations with knowledge of Microsoft Office Suite, digital communications and website content management; creative document creation, exceptional organizational skills, exceptional writing and proofing skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job.

Position requires a valid Florida driver’s license and involves some local travel. Ability to lift 20 – 30 pounds is also required.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external).
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment.
  • Demonstrates a sense of urgency and commitment to achieve goals.
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills.
  • Puts new concepts and information to use quickly.
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others.
  • Listens and is open to team members’ ideas.
  • Offers constructive feedback.
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions.
  • Ability to use a wide variety of reference materials and information.
  • Ability to perform mathematical functions including calculation of percentages.
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Title: HR Assistant

Reports To: Chief Personnel Officer

Starting Salary: $47,250

Department: Human Resources

Purpose and Scope: The purpose of this classification is to provide administrative support to the employment function in HR.

Essential Functions: 

  • Assists with pre-boarding and on-boarding of candidates to include reference and background checking, arranging/confirming pre-employment appointments, and providing newly hired employees with necessary documentation prior to attendance at new hire orientation
  • Participates in employee relations activities and planning, including quarterly service award luncheons;
  • Provides input and assistance on departmental objectives.
  • Compiles periodic reports.
  • Other duties as assigned.

Qualifications and Experience: 

  • At least 60 hours of college level credit, AA degree preferred, previous experience and/or training involving HRIS, or other HR generalist work, including employment administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. PHR certification preferred.

Critical Competencies for Success:

Information Analysis:

  • Ability to gather, review and analyze data and written correspondence
  • Ability to interpret data and information to support timely, reasoned decisions

Interpersonal Skills:

  • Strong commitment to client service  (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Title: Legal Assistant

Reports To: General Counsel

Starting Salary: $58,000

Department: Legal Services

Purpose and Scope: Provides skilled assistance to General Counsel in the area of Tax Deed Applications, research and writing

Essential Functions: 

  • Processes documentation relating to Tax Deed Applications
  • Assists General Counsel with research, memos, and letters for review
  • Researches applicable statutes, rules, and regulations
  • Uses multiple websites and Tax Collector programs to review, research and document property title history relating to Tax Deeds

Qualifications and Experience: 

  • The position requires real estate property and title research experience supplemented by two years of experience or training that includes real estate paralegal or legal assistant work.  A bachelor’s degree and experience with legal research relating to real estate or property title review is preferred.  An individual with an associate’s degree and relevant experience will be considered.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues
  • Superior written communication skills

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Title: Paralegal/Legal Assistant

Reports To: General Counsel

Starting Salary: $58,000

Department: Legal Services

Purpose and Scope: Provides skilled assistance to General Counsel inclusive of research, writing, and case monitoring

Essential Functions: 

  • Assists General Counsel with drafting pleadings, memos, and letters for review
  • Assists in researching applicable statutes, rules, and regulations
  • Processes other documentation relating to bankruptcy and litigation cases
  • Uses legal case management system to track documents and productivity

Qualifications and Experience: 

  • This position requires at least three years’ experience with bankruptcy and legal research, and familiarity with litigation. NALA certification is required but may be obtained after employment provided certification is obtained within 36 months. A bachelor’s degree is preferred; an associate’s degree with at least three years of bankruptcy experience will be considered.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues
  • Superior written communication skills

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Title: Administrative Assistant

Reports To: Chief of Staff

Starting Salary: $47,250

Department: Excellence

Purpose and Scope: Provides administrative support to Chief Excellence Officer and the Excellence team.

Essential Functions: 

  • Prepares monthly productivity data for Excellence team members.
  • Collects data from agency tax/cashiering system.
  • Provides administrative support for departmental projects including:
    • Data collection for varied business lines or phases of work (refunds, correspondence…)
    • Proofreads agency publications including annual Tax Planner, training materials…
    • Monitors payment status of real properties (Installment plan (IPP), pro-rations, inactive PINs)
  • Answers and responds to calls related to Tax Deed auction.
  • Analyzes metrics and reports irregularities to Chief Excellence Officer.
  • Prepares various reports, correspondence and presentations.
  • Serves as a team member on small-scale problem-solving projects.
  • Assists with entry and assignment of Service Desk tickets.
  • Coordinates departmental purchasing and out-of-area travel.
  • Answers phone, providing detailed messaging and resolution as needed.
  • Prepares/sends written correspondence at the direction of Chief Excellence Officer.

Qualifications and Experience: 

  • At least 60 hours of college level coursework and three years of progressively responsible administrative work involving use of discretion and independent judgment; proficiency with MS Office Suite/Excel; superior written and verbal communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Information Analysis:

  • Ability to gather, review and analyze data and written correspondence
  • Ability to interpret data and information to support timely, reasoned decisions

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Title: Business  Systems Administrator

Reports To: Information Systems Manager

Starting Salary: $71,500

Department: Information Technology

Purpose and Scope: The purpose of this role is to analyze, define and document user business process requirements and perform testing on new systems to support Tax Collector client and back-office service functions.

Essential Functions: 

  • Supports business system management needs of TCO.
  • Provides support to system users; designs and develop business processes.
  • Creates data files based on requester needs and internal and external sources.
  • Configures system settings for user profiles, user roles and permissions.
  • Imports and exports data for analysis and updates data records
  • Documents processes, instructional guides as references for business system users.
  • Conceptualizes, designs and Improves work flow processes.
  • Tests and provides feedback results.
  • Schedules and initiates work system batch jobs.
  • Monitors system for performance issues and reports.
  • Receives and creates various tax rolls (Estimated, Annual, extended Ad/Non Ad Valorem, Business Tax, Tourist Development Returns, Tax Certificate Sales, Tangible Warrants) for creating account charges for billing.
  • Creates and modifies billing table layouts and files.
  • Sets system requirements based on rules, statute and ordinances.
  • Troubleshoots and correct various business products.
  • Audits transactions, researches and provides technical guidance.
  • Makes system changes to effectuate a desired outcome.
  • Assist TCO testers with performing data verification and user acceptance testing by guiding them through the system’s functionality/processes.

Qualifications and Experience: 

  • Bachelor’s degree with an emphasis on Information Systems or Computer Science and three years’ experience in business analysis, system design training, technical support, network design, or any equivalent combination which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid state of Florida driver’s license.   This position requires evening and weekend work, and compliance with specific PTO blackout periods.

Critical Competencies for Success:

Data Analysis and Software Skills:

  • The ability to analyze data and make sound inferences about its implications.
  • Advanced knowledge of Microsoft Excel.

Relates well to others:

  • Works well in a team environment and collaborates effectively with others.
  • Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
  • Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

Title: Client Services Assistant Manager

Reports To: Client Services Manager

Starting Salary: $81,500

Department: Client Services Operations

Purpose and Scope: The Client Services Assistant Manager, in partnership with the Client Services Manager, provides direction and support to staff to ensure efficient operations, achievement of Balanced Scorecard results and courteous service to clients. 

Essential Functions: 

  • Selects, directs, and evaluates service center staff;
  • Resolves complex issues related to driver’s licensing, vehicle and vessel registration/titling, and property, business and tangible tax payments;
  • Ensures understanding of client service standards; creates and maintains an atmosphere conducive to service expectations. Intervenes in escalated client situations;
  • Meets with service center staff to identify opportunities for improvement and related remedial measures. Provides coaching and documentation as appropriate;
  • Drives daily service center performance to ensure a pro-active approach to accuracy, service and efficiency;
  • Ensures compliance with applicable procedures, statutes, laws and codes;
  • Assists with achievement of Balanced Scorecard results.
  • Ensures proper operating supply levels.
  • Ensures correction and/or appropriate voiding of transactions, as necessary.
  • Assists with safety and security provisions for service center staff and assets, including cash and inventory.
  • Participates in annual planning, and monitors status of plans to ensure completion.
  • Ensures timely and accurate reporting of staff timekeeping data.
  • Meets daily with Center management team and staff to communicate organizational information.
  • Communicates regularly with manager.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience: 

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by two (2) years progressively responsible lead worker experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.

Critical Competencies for Success:

Leadership

  • Is mission/vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.

Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.
  • Creates and maintains an environment conducive to service expectations and employee engagement.

Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.

Business Acumen

  • Manages business operations for assigned service center;
  • Monitors key business indicators and makes adjustments, as necessary;
  • Achieves Balanced Scorecard results;
  • Gathers data to make reasoned, responsible decisions using critical thinking.

Information Systems

Title: Business Systems Analyst

Reports To: Manager of Information Systems

Starting Salary: $64,000

Department: Information Systems  

Purpose and Scope: The Business Systems Analyst will provide a high level of technical support to the Tax Collector’s Office, maintaining, troubleshooting, and resolving issues as necessary.  

Essential Functions: 

  • Use of cognizant communications to translate customer requests into technical design documents 
  • Support both wired (Ethernet) and wireless communication 
  • Allow multiple users to share files, applications, and databases. 
  • Enable printer, scanner, and storage sharing across the network 
  • Assign IP address dynamically using DHCP 
  • Control user access via Active Directory (AD) or other directory services  
  • Monitor and manage connected devices to ensure compliance  
  • Maintain competency and enhance professional growth and development through networking, trade publications, continuing education, and conferences 
  • Make recommendations to management on new Network hardware, software, or related tools 
  • Pro-actively analyses, troubleshoots and resolves network issues 
  • Handle day-to-day network related tickets 
  • Document problems and resolution 
  • Work closely with Senior IT staff and ETS Management 

Qualifications and Experience: 

  • Two (2) year degree from accredited trade, technical or vocational school, college, university with major coursework in computer science or closely related filed  
  • CompTia A+
  • CompTia Network+
  • Microsoft 365 Certified Expert
  • Cisco Certified Support Technician (CCST)

Title: Business System Administrator – Microsoft Exchange/Active Directory Administrator

Reports To: Manager of Information Technology

Starting Salary: $71,500

Department: Information System

Purpose and Scope: Managing and maintaining the Tax Collector’s Active Directory and Microsoft Exchange 365 environment.

Essential Functions: 

  • Manage and maintain user accounts, groups, permissions, and group policies.
  • Ensure secure and efficient access to network resources.
  • Implement and troubleshoot Active Directory structures while adhering to security standards and compliance regulations.
  • Troubleshoot authentication issues and maintaining system backups to guarantee data integrity and system availability.
  • Install, configure and maintain Microsoft Exchange Server.
  • Manage Exchange Online in Microsoft 365.
  • Ensure correct mail flow operations.
  • Create, modify and delete mailboxes.
  • Assign mailbox permissions.
  • Manag distribution lists, shared mailboxes and contacts.
  • Configure email policies (retention and litigation hold).
  • Implement email security measures (spam filters, anti-phishing, malware protection).
  • Manag Data Loss Prevention (DLP) and email encryption.
  • Ensure compliance with Tax Collector policies and regulatory requirements.
  • Configure Exchange Online Protection (EOP).
  • Troubleshoot mail flow issues, connection problems and delivery failures.
  • Manag Outlook client connectivity and performance issues.
  • Handle Exchange database maintenance and recovery.
  • Implement backup strategies for Exchange databases.
  • Plan and execute disaster recovery procedures.
  • Configure MX (Mail Exchanger), SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-based Message Authentication Reporting) records.
  • Manag SMTP connectors and email routing.
  • Assist users with email client issues.
  • Provide guidance on email best practices and security awareness.
  • Install and configuring file servers (Windows, Linux, NAS/SAN).
  • Set up file-sharing services (SMB, NFS, DFS, SFTP).
  • Create and manage shared folders, user permissions, and access control.
  • Manage Active Directory (AD) integration for authentication.
  • Implement file-level and folder-level security policies.
  • Manage restores processes for lost or corrupted files.
  • Troubleshoot slow file access, permission issues and connectivity problems.

Qualifications and Experience: 

  • Graduation from a 4-year college or university with major coursework in computer science or a related field.
  • Microsoft Certified: Azure Administrator Associate preferred
  • Microsoft 365 Certified: Administrator Expert preferred

Critical Competencies for Success:

Data Analysis and Software Skills:

  • The ability to analyze data and make sound inferences about its implications.
  • Advanced knowledge of Microsoft Excel.

Relates well to others:

  • Works well in a team environment and collaborates effectively with others.
  • Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
  • Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

Title: Business System Administrator – Tax Roll Administrator

Reports To: Manager of Information Technology

Starting Salary: $71,500

Department: Information System

Purpose and Scope: The purpose of this role is to analyze, define, and document user business process requirements, as well as perform testing on new systems to support the Tax Collector’s client and back-office service functions.

Essential Functions: 

  • Support the business system management needs of the Tax Collector’s Office.
  • Provide support to system users and designs/develops business processes.
  • Create data files based on requester needs and internal/external sources.
  • Configure system settings for user profiles, roles, and permissions.
  • Import and export data for analysis and updates data records.
  • Document processes and create instructional guides for business system users.
  • Conceptualize, design and improve workflow processes.
  • Test systems and provides feedback on results.
  • Schedule and initiate work system batch jobs.
  • Monitor system performance and generate reports.
  • Receive and create various tax rolls (Estimated, Annual, extended Ad/Non-Ad Valorem, Business Tax, Tax Certificate Sales, Tangible Warrants) for generating account charges for billing.
  • Create and modify billing table layouts and files.
  • Set system requirements based on rules, statutes, and ordinances.
  • Troubleshoot and correct various business products.
  • Audit transactions, research and provides technical guidance.
  • Make system changes to achieve desired outcomes.
  • Assist the Tax Collector’s Office testers with performing data verification and user acceptance testing, guiding them through the system’s functionality and processes.
  • Assist with external peripheral testing (e.g., printer testing, receipt printer testing, etc.).

Qualifications and Experience: 

  • Bachelor’s degree with an emphasis on Information Systems or Computer Science
  • Three years of experience in business analysis, system design training, technical support, network design, or any equivalent combination that provides the requisite knowledge, skills, and abilities for this role
  • Microsoft Excel Expert preferred
  • Microsoft 365 Certified Expert preferred
  • Cisco Certified Support Technician (CCST) – IT Support preferred

Critical Competencies for Success:

Data Analysis and Software Skills:

  • Ability to analyze data and draw sound inferences from it.
  • Advanced knowledge of Microsoft Excel and Access.

Relates Well to Others:

  • Works well in a team environment and collaborates effectively with others.
  • Builds and sustains positive relationships with internal and external clients, as well as agency partners.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
  • Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

Title: Business System Administrator – Web Master/Server Administrator

Reports To: Manager of Information Technology

Starting Salary: $71,500

Department: Information System

Purpose and Scope: Managing and maintaining the Tax Collector’s website and Windows/Linux servers, including hardware, software, and security

Essential Functions: 

  • Website Development: Create, publish, and update content.
  • Website Maintenance: Troubleshoot issues, resolve problems, and perform routine updates.
  • Website Security: Implement security measures and data protection.
  • Search Engine Optimization (SEO): Optimize content, meta tags, and site structure to improve visibility.
  • Website Performance: Monitor online traffic and performance.
  • Website Design: Ensure the website’s design is up-to-date and aligns with business objectives.
  • Web Server Management: Configure and manage web servers.
  • Domain Management: Register domain names, set up email, and configure DNS.
  • Digital Marketing: Manage digital marketing campaigns, including SEO and PPC advertising.
  • User Support: Address user complaints and manage support requests.
  • Server Setup: Install, configure, and maintain servers.
  • Server Security: Manage security systems, firewalls, and antivirus software.
  • Server Performance: Monitor server performance and make improvements as necessary.
  • Backups and Recovery: Design and implement backup solutions and create recovery plans.
  • User Accounts: Create and manage user accounts and permissions.
  • Troubleshooting: Diagnose and repair hardware and software issues.
  • Technical Support: Provide technical support to end users.
  • IT Solutions: Design and implement IT solutions, including disaster recovery plans.

Qualifications and Experience: 

  • Graduation from a 4-year college or university with major coursework in computer science or a related field.
  • Certified Webmaster Professional (CWP) preferred
  • Microsoft 365 Certified: Administrator Expert preferred
  • Microsoft 365 Certified: Server Hybrid Administrator preferred
  • CompTIA Linux+ preferred

Critical Competencies for Success:

Data Analysis and Software Skills:

  • The ability to analyze data and make sound inferences about its implications.
  • Advanced knowledge of Microsoft Excel.

Relates well to others:

  • Works well in a team environment and collaborates effectively with others.
  • Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
  • Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

Title: Facilities Manager

Reports To: Director of Information Technology

Starting Salary: $71,500

Department: Information Technology

Purpose and Scope: The purpose of this role is to coordinate all facility maintenance activities to ensure safety and continuity of operations.

Essential Functions: 

  • Coordinates facility maintenance, renovation and construction activities between the agency and external vendors and business partners.
  • Reviews architectural drawings, building plans, and electrical diagrams for new and renovated space; develops floor plans to maximize efficient use of space.
  • Coordinates safety and security for agency facilities, including preparation and review of emergency preparedness procedures.
  • Performs basic facility maintenance/repair tasks.

Qualifications and Experience: 

  • Associate’s degree with emphasis in Business Administration, Public Administration, or a related field; supplemented by three (3) years previous experience and/or training including strategic/tactical planning, phone system administration, facility planning/design, project management, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid State of Florida driver’s license.

Must provide own hand and basic power tools.

Critical Competencies for Success:

Relates well to others:

  • Works well in a team environment and collaborates effectively with others.
  • Builds and sustains positive relationships with internal and external clients and agency partners.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the agency team, offering input on and supporting the agency’s direction.
  • Supports agency’s direction and ensures compliance with governing statutes and with agency policies, procedures, training protocols.

Finance and Budget

Title: Accounting Specialist

Reports To: Senior Accountant

Starting Salary: $47,250

Department: Finance and Budget  

Purpose and Scope: Performs basic bookkeeping functions relevant to all lines of business, following established guidelines and accounting principles.

Essential Functions: 

  • Coordinates the processing of returned checks, receives/verifies all returned checks and dishonored items from the bank and third-party vendor, prepares letter to notify clients of returned checks, and responds to questions from clients regarding returned checks and dishonored items.
  • Reconciles and distributes business tax receipts, adult entertainment, tourist development taxes and hunting and fishing fees.
  • Prepares journal entries or invoices for allocations adjustments.
  • Reconciles and processes motor vehicle, vessel and driver’s license, business tax and tourist development tax refunds.

Qualifications and Experience: 

  • At least 60 hours of college level course work in bookkeeping or basic accounting; supplemented by two (2) years previous experience and/or training that includes basic accounting work, bookkeeping, account reconciliation, office administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external);
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
  • Demonstrates a sense of urgency and commitment to achieve goals;
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills;
  • Puts new concepts and information to use quickly;
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others;
  • Listens and is open to team members’ ideas;
  • Offers constructive feedback;
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
  • Ability to use a wide variety of reference materials and information;
  • Ability to perform mathematical functions including calculation of percentages;
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Work Conditions:

Equipment, Machinery, Tools, and Materials Utilization:

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying,  pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors:

Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.

 

This position requires occasional evening hours, and infrequent weekend hours.

Title: Accounting Supervisor

Reports To: Accounting Manager

Starting Salary: $71,500

Department: Finance and Budget

Purpose and Scope: Supervises the administrative and professional units responsible for directing and coordinating fiscal functions and, support services. Works independently, under limited supervision, reporting major activities through periodic meetings.

Essential Functions: 

  • Prepares journal entries.
  • Prepares monthly fixed assets account reconciliations and schedules.
  • Reconciles and distributes ad valorem taxes, non-ad valorem assessments and investment earnings to the taxing authorities.
  • Balances the tax roll and prepares the annual recapitulation report.
  • Reconciles and processes prior year corrections, individual certificate redemptions and related invoices.
  • Prepares written correspondence.

Qualifications and Experience: 

  • Bachelor’s degree in accounting, Business Administration, or closely related field; supplemented by two (2) years previous experience and/or training that includes professional accounting, financial reporting, financial analysis, auditing and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Business Insight

Applies knowledge of business and the marketplace to advance the organization’s goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.

Financial Acumen

Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others’, providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.

Optimizes Work Processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures Accountability
Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Holds constructive dialogue with the team regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team’s decisions in most situations; conveys team spirit.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others’ input and perspectives, asks questions, and summarizes to confirm understanding.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others’ input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Data Analysis and Written/Digital Communication Skills:

  • The ability to Identify and utilize relevant technology and tools to analyze data, efficiently and effectively perform assigned tasks as well as support other competencies.
  • The ability to analyze data and make sound inferences about causes and potential solutions.

Relates well to others:

  • Communicates effectively, on the phone and in writing. Listens attentively and with empathy.
  • Works well in a team environment and collaborates effectively with others.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the departmental team, offering input on initiatives and plans.
  • Supports agency’s direction, and ensures compliance with agency policies, procedures, training protocols and statutes.
  • Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
  • Maintains a professional image

Title: Accountant

Reports To: Senior Accountant

Starting Salary: $58,000

Department: Finance and Budget

Purpose and Scope: The Accountant performs skilled accounting work to ensure timeliness and accuracy of agency records.

Essential Functions: 

  • Prepares journal entries.
  • Prepares monthly fixed assets account reconciliations and schedules.
  • Reconciles and distributes ad valorem taxes, non-ad valorem assessments and investment earnings to the taxing authorities.
  • Balances the tax roll and prepares the annual recapitulation report.
  • Reconciles and processes prior year corrections, individual certificate redemptions and related invoices.

Qualifications and Experience: 

  • Bachelor’s degree in accounting, Business Administration, or closely related field; supplemented by two (2) years previous experience and/or training that includes professional accounting, financial reporting, financial analysis, auditing and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Data Analysis and Written/Digital Communication Skills:

  • The ability to Identify and utilize relevant technology and tools to analyze data, efficiently and effectively perform assigned tasks as well as support other competencies.
  • The ability to analyze data and make sound inferences about causes and potential solutions.

Relates well to others:

  • Requires the ability to influence outcomes through motivation or leadership and to exercise independent judgment to apply facts and principles to resolve problems.
  • Communicates effectively, on the phone and in writing. Listens attentively and with empathy.
  • Works well in a team environment and collaborates effectively with others.

Individual effectiveness

  • Time management skills to ensure timely adherence to deadlines.
  • Ability to work well under the pressure to ensure completion of work within strict deadlines.
  • Willingness to embrace change and adapt strategies to accommodate changing priorities.

Professionalism

  • Contributes as an active member of the departmental team, offering input on initiatives and plans.
  • Supports agency’s direction, and ensures compliance with agency policies, procedures, training protocols and statutes.
  • Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
  • Maintains a professional image

Legal

Title: Legal Assistant

Reports To: General Counsel

Starting Salary: $58,000

Department: Legal Services

Purpose and Scope: Provides skilled assistance to General Counsel in the area of Tax Deed Applications, research and writing

Essential Functions: 

  • Processes documentation relating to Tax Deed Applications
  • Assists General Counsel with research, memos, and letters for review
  • Researches applicable statutes, rules, and regulations
  • Uses multiple websites and Tax Collector programs to review, research and document property title history relating to Tax Deeds

Qualifications and Experience: 

  • The position requires real estate property and title research experience supplemented by two years of experience or training that includes real estate paralegal or legal assistant work.  A bachelor’s degree and experience with legal research relating to real estate or property title review is preferred.  An individual with an associate’s degree and relevant experience will be considered.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues
  • Superior written communication skills

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Title: Paralegal/Legal Assistant

Reports To: General Counsel

Starting Salary: $58,000

Department: Legal Services

Purpose and Scope: Provides skilled assistance to General Counsel inclusive of research, writing, and case monitoring

Essential Functions: 

  • Assists General Counsel with drafting pleadings, memos, and letters for review
  • Assists in researching applicable statutes, rules, and regulations
  • Processes other documentation relating to bankruptcy and litigation cases
  • Uses legal case management system to track documents and productivity

Qualifications and Experience: 

  • This position requires at least three years’ experience with bankruptcy and legal research, and familiarity with litigation. NALA certification is required but may be obtained after employment provided certification is obtained within 36 months. A bachelor’s degree is preferred; an associate’s degree with at least three years of bankruptcy experience will be considered.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues
  • Superior written communication skills

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Operations

Title: Client Services Specialist 

Reports To: Service Center Manager/Assistant Manager

Starting Salary: $45,000

Department: Service Center Operations  

Purpose and Scope: Client Service Specialists provide direct service to in-person clients seeking assistance with transactional work.

Essential Functions: 

  • Processes a variety of transactions for in-person clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments.
  • Performs receptionist and cashiering functions, ensures accurate posting of payments, and accurate balancing of daily cash till.
  • Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports.
  • Performs driving tests and VIN checks.
  • Maintains current knowledge of TCO product lines and applicable laws and procedures.

Qualifications and Experience: 

  • At least 60 college level credit hours and previous experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external);
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
  • Demonstrates a sense of urgency and commitment to achieve goals;
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills;
  • Puts new concepts and information to use quickly;
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others;
  • Listens and is open to team members’ ideas;
  • Offers constructive feedback;
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
  • Ability to use a wide variety of reference materials and information;
  • Ability to perform mathematical functions including calculation of percentages;
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Work Conditions:

Equipment, Machinery, Tools, and Materials Utilization:

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying,  pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors:

Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.

 

This position requires occasional evening hours, and infrequent weekend hours.

Title: Client Services Manager

Reports To: Director of Operations

Starting Salary: $81,500

Department: Operations

Purpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.

Essential Functions: 

  • Ensures understanding of client service standards.
  • Creates and maintains an atmosphere conducive to service expectations.
  • Intervenes in escalated client situations.
  • Ensures compliance with applicable procedures, statutes, laws and codes.
  • Mentors team members to identify opportunities for improvement and related remedial measures.
  • Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.
  • Participates in the selection, development and appraisal of team members.
  • Sets expectations for behavior and performance.
  • Provides coaching, feedback and documentation as appropriate.
  • Communicate organizational information to team members and meets regularly with Director.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience: 

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.

Critical Competencies for Success:

Leadership

  • Is mission/vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.

Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.

Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.

Business Acumen

  • Coordinates business operations for contact center.
  • Monitors key business indicators and adjusts, as necessary.
  • Gathers data to make reasoned, responsible decisions using critical thinking.

Title: Client Services Assistant Manager

Reports To: Client Services Manager

Starting Salary: $71,500

Department: Client Services Operations

Purpose and Scope: The Client Services Assistant Manager, in partnership with the Client Services Manager, provides direction and support to staff to ensure efficient operations, achievement of Balanced Scorecard results and courteous service to clients. 

Essential Functions: 

  • Selects, directs, and evaluates service center staff;
  • Resolves complex issues related to driver’s licensing, vehicle and vessel registration/titling, and property, business and tangible tax payments;
  • Ensures understanding of client service standards; creates and maintains an atmosphere conducive to service expectations. Intervenes in escalated client situations;
  • Meets with service center staff to identify opportunities for improvement and related remedial measures. Provides coaching and documentation as appropriate;
  • Drives daily service center performance to ensure a pro-active approach to accuracy, service and efficiency;
  • Ensures compliance with applicable procedures, statutes, laws and codes;
  • Assists with achievement of Balanced Scorecard results.
  • Ensures proper operating supply levels.
  • Ensures correction and/or appropriate voiding of transactions, as necessary.
  • Assists with safety and security provisions for service center staff and assets, including cash and inventory.
  • Participates in annual planning, and monitors status of plans to ensure completion.
  • Ensures timely and accurate reporting of staff timekeeping data.
  • Meets daily with Center management team and staff to communicate organizational information.
  • Communicates regularly with manager.
  • Demonstrates support for organizational initiatives.

Qualifications and Experience: 

  • Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by two (2) years progressively responsible lead worker experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.

Critical Competencies for Success:

Leadership

  • Is mission/vision focused.
  • Maintains focus on results and goals.
  • Manages change.
  • Builds consensus.

Relationship Management

  • Values and models teamwork.
  • Committed to the highest standards of customer service and business ethics.
  • Fosters trusting relationships with internal and external clients.
  • Creates and maintains an environment conducive to service expectations and employee engagement.

Effective Communication

  • Demonstrates strong written and verbal communication skills.
  • Practices active listening.
  • Provides actionable, diplomatic feedback to team members.
  • Willingly shares knowledge to ensure growth and development of team members.
  • Facilitates team meetings.

Business Acumen

  • Manages business operations for assigned service center;
  • Monitors key business indicators and makes adjustments, as necessary;
  • Achieves Balanced Scorecard results;
  • Gathers data to make reasoned, responsible decisions using critical thinking.

Human Resources

Title: HR Assistant

Reports To: Chief Personnel Officer

Starting Salary: $47,250

Department: Human Resources

Purpose and Scope: The purpose of this classification is to provide administrative support to the employment function in HR.

Essential Functions: 

  • Assists with pre-boarding and on-boarding of candidates to include reference and background checking, arranging/confirming pre-employment appointments, and providing newly hired employees with necessary documentation prior to attendance at new hire orientation
  • Participates in employee relations activities and planning, including quarterly service award luncheons;
  • Provides input and assistance on departmental objectives.
  • Compiles periodic reports.
  • Other duties as assigned.

Qualifications and Experience: 

  • At least 60 hours of college level credit, AA degree preferred, previous experience and/or training involving HRIS, or other HR generalist work, including employment administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. PHR certification preferred.

Critical Competencies for Success:

Information Analysis:

  • Ability to gather, review and analyze data and written correspondence
  • Ability to interpret data and information to support timely, reasoned decisions

Interpersonal Skills:

  • Strong commitment to client service  (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked

Project Management

Title: Process Analyst

Reports To: Director of Project Management

Starting Salary: $58,000

Department: Project Management

Purpose and Scope: This classification participates in, and leads, process improvement projects throughout the organization. 

Essential Functions: 

  • Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.
  • Conducts workflow process reviews and process mapping to identify improvement opportunities;
  • Assists with the design and implementation of new processes in partnership with process owners.
  • Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.
  • Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.
  • Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.
  • Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.
  • Serves as a subject matter expert on the TCO Tax System
  • May assist with escalated client concerns and/or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.
  • Other duties as assigned.

Qualifications and Experience: 

  • Bachelor’s degree in business administration, public administration, information technology or related field and three years of experience in process improvement, system design or related experience. Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Data Analysis:

  • Ability to gather, review and analyze data.
  • Ability to interpret data to support timely, reasoned decisions.
  • Must be proficient in creating Excel spreadsheets to capture and analyze data in order to make reasonable inferences in support of efficient operations.

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations.
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence.

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
  • Demonstrates a sense of urgency and commitment to achieve goals.

Learning:

  • Proactively continues growth by seeking opportunities to learn new things.
  • Uses a “lessons learned” approach in evaluating activities.
  • Puts new concepts and information to use quickly.

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members’ ideas.
  • Offers constructive feedback.
  • Provides assistance when asked.

Communications

Title: Communications Manager

Reports To: Director of Communications

Starting Salary: $81,500

Department: Communications & New Media Group

Purpose and Scope: The Communications Manager is a dynamic position which is responsible for assisting the Director of Communications with social media strategy, departmental initiatives, campaigns, communications, collateral production management and directed support for a wide variety of agency internal/external programs.

Essential Functions: 

  • Responsible for creating and executing full online social media strategies across all platforms
  • Manages social media using team editorial calendar. Develop content based on integrated communication plans and marketing campaigns. Report measurable outcomes based on social media analytics
  • Assists in creation of on-brand content which is consistent in terms of style, quality and tone of voice for all channels of content including online, social, email, mobile, video, print, digital and in-person.
  • Manages the department electronic file storage drive(s) which supports Communications communication initiatives, both short- and long-term, internal and external.
  • Updates, maintains and manages publications, production, outreach materials, communication initiative supplies, consumables and assets.
  • Partners with vendors to facilitate timely and accurate deliverables.
  • Participates in the development of the functional production calendar throughout the assigned areas of collateral, production, content and digital platform responsibilities.
  • Develops content for key agency publications and digital content which adheres to best practices in grammar, messaging, writing and style.
  • Understands and integrates content activities within traditional communications and CNMG publications.
  • Gathers data, produces and understands analytics.
  • Works with owners of content to revise.
  • Leverage data to support content themes/topics.
  • Performs other duties to execute office communications plan as assigned.

Qualifications and Experience: 

  • Bachelor’s Degree preferred, supplemented by two (2) years previous experience and/or training involving social media strategy and content development, project management, content writing for all vehicles of communication and public relations/marketing communications. Prefer experience in office administrative support and personal computer operations with knowledge of Microsoft Office Suite, digital communications and website content management; creative document creation, exceptional organizational skills, exceptional writing and proofing skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job.

Position requires a valid Florida driver’s license and involves some local travel. Ability to lift 20 – 30 pounds is also required.

Critical Competencies for Success:

Interpersonal Skills:

  • Strong commitment to client service (internal and external).
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding.
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment.
  • Demonstrates a sense of urgency and commitment to achieve goals.
  • Takes initiative to pro-actively address client concerns and issues.

Learning:

  • Proactively continues growth by seeking opportunities to learn and practice new skills.
  • Puts new concepts and information to use quickly.
  • Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

  • Works cooperatively with others.
  • Listens and is open to team members’ ideas.
  • Offers constructive feedback.
  • Willingly provides assistance.

Critical Thinking:

  • Ability to calculate and determine data, and make reasonable judgments about subsequent actions.
  • Ability to use a wide variety of reference materials and information.
  • Ability to perform mathematical functions including calculation of percentages.
  • Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Administration

Title: Administrative Assistant

Reports To: Chief of Staff

Starting Salary: $47,250

Department: Excellence

Purpose and Scope: Provides administrative support to Chief Excellence Officer and the Excellence team.

Essential Functions: 

  • Prepares monthly productivity data for Excellence team members.
  • Collects data from agency tax/cashiering system.
  • Provides administrative support for departmental projects including:
    • Data collection for varied business lines or phases of work (refunds, correspondence…)
    • Proofreads agency publications including annual Tax Planner, training materials…
    • Monitors payment status of real properties (Installment plan (IPP), pro-rations, inactive PINs)
  • Answers and responds to calls related to Tax Deed auction.
  • Analyzes metrics and reports irregularities to Chief Excellence Officer.
  • Prepares various reports, correspondence and presentations.
  • Serves as a team member on small-scale problem-solving projects.
  • Assists with entry and assignment of Service Desk tickets.
  • Coordinates departmental purchasing and out-of-area travel.
  • Answers phone, providing detailed messaging and resolution as needed.
  • Prepares/sends written correspondence at the direction of Chief Excellence Officer.

Qualifications and Experience: 

  • At least 60 hours of college level coursework and three years of progressively responsible administrative work involving use of discretion and independent judgment; proficiency with MS Office Suite/Excel; superior written and verbal communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Critical Competencies for Success:

Information Analysis:

  • Ability to gather, review and analyze data and written correspondence
  • Ability to interpret data and information to support timely, reasoned decisions

Interpersonal Skills:

  • Strong commitment to client service (internal and external)
  • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding
  • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment
  • Demonstrates a sense of urgency and commitment to achieve goals
  • Takes initiative to pro-actively address client concerns and issues

Agility:

  • Ability to be adaptable to procedural changes and statutory interpretations
  • Thrives in a fast-paced service culture and is tenacious about achieving operational excellence

Learning:

  • Proactively continues growth by seeking opportunities to learn new things
  • Uses a “lessons learned” approach in evaluating activities
  • Puts new concepts and information to use quickly

Teamwork:

  • Works cooperatively with others
  • Listens and is open to team members ideas
  • Offers constructive feedback
  • Provides assistance when asked